Net promoter score is your early warning sign for customer churn and can be used as an indicator for business growth.
Will your customers recommend your service to a friend?
Customer churn is the nightmare of every SaaS company. Use this insight and fight it actively.
Fight Customer Churn Now
If you continuously want to grow and be successful as a SaaS company it is necessary to keep track of your numbers. These 5 metrics are key.
Start improving your key metrics
Customer lifetime value comes with customer satisfaction. The Kano Model helps you to prioritize features based on the expected impact on customer satisfaction.
Increase Customer Lifetime Value with Customer Satisfaction
You want to use your marketing budget as effective as possible instead of trying to reach everyone. The PVP Index will help you out.
Find the right target group now
Journey maps give you great insights and help you find out why and where your customers are churning.
Journey Maps to fight customer churn